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Envelope-to: charles_nichols@naturallights.biz
Delivery-date: Mon, 10 Nov 2025 14:48:44 +0200
Date: Mon, 10 Nov 2025 12:48:03 +0000
From: "Twilio Support (Twilio SendGrid Support)" <support@twiliosendgrid.zendesk.com>
Reply-To: Twilio SendGrid Support <support+idPEKDNZ-R66NL@twiliosendgrid.zendesk.com>
To: unified_acct_US5d6716842ed6c1961cf37d8728fa6c88 <charles_nichols@naturallights.biz>
Message-ID: <PEKDNZR66NL_6911df032470c_dcc544efe2a366_sprut@zendesk.com>
In-Reply-To: <PEKDNZR66NL@zendesk.com>
Subject: [SendGrid Support] Re: #24078250
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## In replies all text above this line is added to the ticket ##

Your ticket, #24078250 has been deemed solved.

<p><b>To re-open this ticket or add additional comments, follow the link =
here support.sendgrid.com/hc/requests/24078250. You can also re-open this=
 ticket by responding directly to this email. Please make sure to Reply A=
ll to ensure your comment is added to the ticket.</b></p>

<p><em>We would love to hear from you! As part of our continuous improvem=
ent process for how we better support our customers, you may receive a cu=
stomer satisfaction survey by email and would love your participation.</e=
m></p>

<p>----------------------------------------------

Twilio Support, Nov 10, 2025, 4:48=E2=80=AFAM PST

Hello,

We appreciate your interest in Twilio SendGrid and your efforts in comple=
ting our account creation process. After a thorough review, we regret to =
inform you that we are unable to proceed with activating your account (un=
ified_acct_US5d6716842ed6c1961cf37d8728fa6c88 - 57212770) at this time.

Ensuring the security and integrity of our platform is our top priority, =
and our vetting process is designed to detect potential risks. While we u=
nderstand the importance of transparency, we are not able to provide the =
specifics of our vetting process.

We want to emphasize that our decision is based on stringent security mea=
sures and our commitment to the safety of all our users.

Thank you for considering Twilio SendGrid.

Sincerely,
Onboarding & Compliance Operations</p>

--------------------------------
This email is a service from SendGrid.

[PEKDNZ-R66NL]=

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    <div style=3D"color: #b5b5b5;">## In replies all text above this line=
 is added to the ticket ##</div>
    <p dir=3D"ltr">Your ticket, <a target=3D"_blank" href=3D"https://supp=
ort.sendgrid.com/hc/requests/24078250">#24078250</a> has been deemed solv=
ed.</p><p dir=3D"ltr"></p><p dir=3D"ltr"><b>To re-open this ticket or add=
 additional comments, follow the link here support.sendgrid.com/hc/reques=
ts/24078250. You can also re-open this ticket by responding directly to t=
his email. Please make sure to Reply All to ensure your comment is added =
to the ticket.</b></p><p dir=3D"ltr"></p><p dir=3D"ltr"><em>We would love=
 to hear from you! As part of our continuous improvement process for how =
we better support our customers, you may receive a customer satisfaction =
survey by email and would love your participation.</em></p><p dir=3D"ltr"=
></p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2=
"><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cel=
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5px;" src=3D"https://twilio.zendesk.com/images/2016/default-avatar-80.png=
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g: 0; margin: 0;" valign=3D"top">            <p style=3D"font-family:'Luc=
ida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif=
; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; pa=
dding: 0; color:#1b1d1e;" dir=3D"ltr">                                   =
             <strong>Twilio Support</strong> (SendGrid)                  =
                        </p>            <p style=3D"font-family:'Lucida G=
rande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fon=
t-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padd=
ing: 0; color:#bbbbbb;" dir=3D"ltr">              Nov 10, 2025, 4:48=E2=80=
=AFAM PST            </p>                                    <div class=3D=
"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; mar=
gin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; =
margin: 15px 0;">Hello,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0;">We appreciate your interest in Twilio SendG=
rid and your efforts in completing our account creation process. After a =
thorough review, we regret to inform you that we are unable to proceed wi=
th activating your account (unified_acct_US5d6716842ed6c1961cf37d8728fa6c=
88 - 57212770) at this time.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Ensuring the security and integrity of=
 our platform is our top priority, and our vetting process is designed to=
 detect potential risks. While we understand the importance of transparen=
cy, we are not able to provide the specifics of our vetting process.</p><=
p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;=
">We want to emphasize that our decision is based on stringent security m=
easures and our commitment to the safety of all our users.</p><p dir=3D"l=
tr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Thank yo=
u for considering Twilio SendGrid.</p><p dir=3D"ltr" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0;">Sincerely,<br>
Onboarding &amp; Compliance Operations</p><p dir=3D"ltr"></p></div>      =
                </td>        </tr>      </tbody></table>    </td>  </tr><=
/tbody></table></div>
    <div style=3D"color: #9e9e9e; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">
     This email is a service from SendGrid.  Delivered by <a href=3D"http=
://www.zendesk.com" style=3D"color:black" target=3D"_new">Zendesk</a>.
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
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